Explore the resources and benefits of self-service for you and your customers.

• Agency resources

  Reference our new Agency Service Playbook for a comprehensive guide, outlining standardized processes and best practices for handling various customer interactions and servicing scenarios.

  • Complete self-service tasks such as filing a claim or paying a bill on behalf of your customer via Agent Center
  • Review our training schedule to register for live virtual sessions on servicing topics and self-service capabilities

  For common agency self-service tasks, the following resources are available:
  Best Practices: Agent guide for self-service best practices
  Simplify your day: Agent guide for common self-service tasks
  Agency Service Playbook

  For third-party policy inquiries, you can access Nationwide Third-party resources

• Customer tools

  Give your customers the flexibility they want and share how easy and convenient self-service can be. Customers can:

  • Create an online account or download the Nationwide® Mobile app and have 24/7 secure account access
  • Take care of policy tasks such as getting ID cards, setting up online payments, filing a claim, adding a vehicle or driver and more

  Share the following self-service resources with your customers:
  Member self-service how-to videos
  Member self-service how-to guide