Make sure you’re protected

Cybercrime doesn't only affect businesses, it affects individuals as well. In 2019, the Internet Crime Complaint Center (IC3) received 2,047 complaints identified as ransomware with adjusted losses of over $8.9 million. Our online protection services help prevent these types of crimes from interrupting your life. If you already have Identity Theft Protection, take time now to activate your account on the portal and download the ODP software.
woman sitting on the couch with a laptop in the forefront

Online Data Protection

The Online Data Protection software provides peace of mind when browsing the Internet on your PC or laptop. Included are three pieces of software:

  • Anti-Ransomware – Monitors all attempts at encryption activity and protects your emails, photographs, spreadsheets and other files from being encrypted and held for ransom
  • DataScrambler® – Protects you from spyware that attempts to steal confidential information, log your keystrokes, and access your computer’s built-in webcam
  • PhishBlock® – Detects malicious websites designed to steal your information by using proactive and customized anti-phishing technology

Personal Cyber Protection advice and guidance

Our dedicated team of cyber risk specialists are available to assist with any concerns or questions about keeping yourself safe online and cyberattacks. Services include:

  • Phone support to answer questions on best practices, review attempts of device compromises such as spam emails, and suggestions on prevention
  • Educational articles on security topics such as home network, email, online browsing, unsecured Wi-Fi hotspot usage and backup & restore

Data recovery and device clean-up assistance

Our dedicated team will work to remove malware, ransomware, or viruses from your computer and internet-connected devices via remote access. We’ll also make sure your important personal files stay intact. Services include:

Data recovery:

  • Updating and upgrading of operating system (OS) patches related to security vulnerabilities in PC and mobile devices
  • Assistance in device restoration to a working state, including OS reinstallation or device reset
  • Assistance with setup of regular backup to a preferred solution to ensure optimal availability in the event of loss

Device cleanup:

  • Updating and upgrading of OS patches related to security vulnerabilities
  • Scanning and removal of infections such as virus, malware, adware, etc., where possible
  • Device tune-up to improve performance and operability

Home internet security restoration

If you are a victim of a cyberattack, our dedicated team of specialists will work to restore your home’s internet connection and internet-connected devices and re-secure your home networking infrastructure. Services include:

  • Identification and troubleshooting internet service to confirm issue and repair any connectivity operating system (OS) or configuration issues on devices
  • Advice on resolution steps if the issue is outside of your home environment 
  • Optimization of Wi-Fi for connected devices in your home environment
  • Troubleshooting, research and repair of your router or connected devices; ensuring that your router is updated to the latest OS and firmware 
  • Ensuring that your connected home bridge is updated to the latest OS and firmware
  • Providing information and answering questions on best practices to secure your home network