Participant actions & communications

While there's not much for you to do in advance of the upgrade, there are a few simple steps you can take to get familiar with the new technology now. This page includes all the details you'll need to get ready.

Communications and related documents

To ensure you have what you need, we'll be sharing helpful information and final reminders via email before the new website and mobile app go live. We'll also post that information here. Please check back regularly for the latest details.

January 2024 - Participant Week 1 Email

Topic: Your new website & app are live!

Audience: Plan Participants

Date: 01/16/2024

Action/Awareness: Details on your new website, app and registering for Show & Tell sessions.

January 2024 - Upgrades go live next week

Topic: New website & app next week!

Audience: Plan Participants

Date: 01/10/2024

Action/Awareness: Final reminders of actions you can take to get ready for the transition.

Technology upgrade

Topic: Email announcing the transition date

Audience: Participants

Date sent: 12/04/2023

Action/Awareness: Learn more at Nationwide.com/ParticipantTransition

Participant Show-and-Tell Experience Sessions

Topic: Our experience experts will walk you through the new website and mobile app, while answering questions.

Audience: Participants

Date: Sessions are held daily

Action/Awareness: Register today

Participant deadlines

Topic: We have established deadlines for completing tasks on our legacy website

Audience: Participants

Date sent: December 2023

Action/Awareness: Review the deadlines and complete any related activities

Contact our Participant Solutions Center

Still have questions about the transition? Call us at 1-844-675-5338 or visit our FAQs.

Participant actions & communications

Watch the overview

Check your email

Log in to your account

Communications and related documents