Nationwide Logo with N and Eagle

Need help? Call us: 1-844-675-5338

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Participant FAQs

Chances are you might have a question or two as we make this change. If you can't find the answer you're looking for, just give us a call.

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No. Your login credentials will remain the same. On January 16, 2024, starting at 8:00 a.m. EST, you will be able to log in to our new website using your existing online account information. You’ll want to remove any previous bookmarks to our legacy website and save the URL to our new website: Nationwide.com/REALtirement. You will also want to delete our legacy mobile application from your mobile device and download the new app: REALtirement® from the appropriate App Store. You may download the new app at any time, but will need to wait until January 16, 2024, at 8:00 a.m. EST to use it.
Yes. Access to your account and our legacy website will be unavailable during market hours on Friday, January 12, 2024. Web functionality will remain unavailable over the holiday weekend (Saturday, January 13, 2024, through Monday, January 15, 2024) and will resume Tuesday, January 16 at 8:00 a.m. EST.
Yes. All prior transaction history related to your account will display on the new website.
Prior statements run on our legacy platform will not transfer to our new platform, however, because historical data will be transferred over, you can request a transaction summary on the website that will pull the data you need into a report. This report will not be formatted like a statement, but the data will be accessible.
Your employer or financial professional will be able to look up your account on their own websites. They will also have a “View as Participant” feature so they can see what you are seeing if you call with a question.

On our new website, you will have access to a wide variety of interactive tools and educational resources to help you achieve retirement readiness, regardless of how much you have saved or intend to save. 

First, on the Nationwide.com/REALtirement homepage, you can access helpful calculators, articles and on demand presentations and webinars without even logging in to your account. Regardless of where you are at in your retirement readiness journey, the REALtirement® homepage offers helpful guidance and answers to questions for every stage in your planning. 

Second, each time you log in to your account, you can assess your personal retirement outlook by using the My Retirement Goals tool. This tool measures the value of your assets and demonstrates how they are working for you to help you achieve your goals. 

You can quickly see if you are on track or may have a gap, and then model changes you may want to put in place to see the projected impact. 

Finally, you will have access to our personalized Financial Wellness Center. Through interactive quizzes and curriculum that aligns to your learning style, preferences, needs and interests, you can personalize your path to a more comprehensive financial wellness. Once you complete your profile, you’ll start receiving personalized content that’s relevant to your needs. 

For more information on the tools and resources available to help you in your retirement planning journey, download our REALtirement Journey guide.

Yes. You will have access to our fully functional mobile application. You can do everything on the mobile application that you are able to do on the website. For a preview of the mobile app experience, watch the Mobile app preview.
On this site you can find the details you need like key dates, these FAQs, and videos and guides that demonstrate the new website and mobile app experiences. Please visit the experience overview page of this site to learn about the tasks and transactions most relevant to you.
Yes. On our new website, you can change your contributions by going to the MyContributions page. You can also make changes using the mobile app. To learn more about the new website experience, watch the mobile app preview video on this page.
Yes. Making changes to personal information like your address or beneficiary designations is easy on our new website. You’ll simply need to navigate to your profile and make the changes. To learn more about the new website experience, watch the Participant website preview on the experience overview page of this site.
Plan specifics can be found on the Plan Information tab of the new website. This tab will give you information including contributions, vesting schedule, plan loan information and plan contacts. Please note, in some cases, some plan specifics may not be displayed in this section. If the information you are looking for is not provided here, please consult with your employer on specific plan details. To learn more about the new website experience, watch the participant website preview video.
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Contact our Participant Solutions Center
Still have questions about the transition? Call us at 1-844-675-5338.